Frequently Asked Questions

What payment methods can I use?
All major Credit Cards (VISA, etc.), PayPal, Switch/Solo/Maestro, Phone, Wire, Fax, Mail, Check and Money Order. If your type of payment is not accepted, please send an e-mail to admin@roseportalgames.com.

Is buying a game safe?
Your transaction is made through BMT Micro, and BMT Micro is 100% secure. BMT Micro works with the world's major credit card companies and their systems are checked daily by McAfee Corporation to ensure that they are 100% Hacker Safe. Your transaction will always be conducted over secure connections. You may view their privacy policy here.

It is possible to complete the transaction by telephone, too.

I have problems with the purchase or activation of a game.
Please contact us at admin@roseportalgames.com and we will get back to you within 48 hours.

I want to request a refund.
If you are not happy with the game, please contact us at admin@roseportalgames.com within 60 days of your purchase to get a refund; no questions asked. BMT Micro enforces a strict refund policy to guarantee your satisfaction.

Help!! How do I do -this- in the game? I'm stuck!
For gameplay related questions and tips and tricks, send us an e-mail and we'll be more than happy to help you out! Of course, the best way would be to simply get the game's strategy guide, all available right here on our website. :)

I have already bought Whisper of a Rose before the 'Gold' release. Do I need to buy it again?
Nope, that's not necessary! Just download 'Whisper of a Rose: Gold' from our website and you will be able to play the full version without paying anything.


Contact

For sales and game activation support: admin@roseportalgames.com

For marketing related questions: admin@roseportalgames.com